Instructional Designer and Content Creator

Instructional Designer and Content Creator

Instructional Designer and Content Creator

Department: Customer Success

Employment Type: Full Time

Location: Vancouver

Reporting To: Moris Chen

Description

ActiveState is securing open-source software supply chains and enhancing dependency management and open-source software visibility with an on-demand SaaS Platform and CLI tool that lets DevSecOps automatically build any runtime environment using any open-source language ecosystem on any platform.

We’re looking for a forward-thinking Technical Instructional Designer who thrives at the intersection of education and technology, to manage our Learning Management System (LMS), develop and implement training programs for a Center of Excellence (CoE),





and lead customer onboarding and partner education initiatives. This role requires a blend of creativity, technical expertise, and strategic thinking to deliver engaging, high-quality learning experiences for diverse audiences, including internal teams, customers, and partners.

The ideal candidate brings a foundation in engineering combined with a strong background in instructional design, e-learning development, and LMS management. You will collaborate with cross-functional teams to develop scalable, impactful learning solutions that align with business goals, ensuring seamless customer onboarding, partner education, and internal team training through the Center of Excellence.

You are a creative problem solver with a passion for transforming complex technical concepts into engaging learning experiences. Curious, detail-oriented, and excited about designing innovative learning solutions that empower others, you enjoy diving into technical content, making it accessible, and working closely with teams to develop impactful training programs.





If you’re someone who takes pride in creating meaningful, learner-centric experiences and stays ahead of the latest instructional design trends, this role is for you.

This position is available to remote workers anywhere in North America.

What You'll Do

- Create, edit, and manage content for the ActiveState Platform, including customer-facing developer and DevOps documentation.
- Create written, video, and visual content such as case studies, interactive websites, infographics, guides, contributed articles, and proprietary data-driven industry reports.
- LMS Management: Administer, maintain, and optimize the Learning Management System (LMS).
- Create, organize, and manage content in the LMS, ensuring it is easily accessible and regularly updated.






- Monitor and report on LMS analytics and learner progress to measure the effectiveness of training programs.
- Training Program Development: Design and develop instructional materials for the Center of Excellence.
- Collaborate with subject matter experts (SMEs) to translate technical concepts into engaging content.
- Work closely with product managers, developers, and other internal stakeholders to gather insights and ensure accuracy in training content.
- Implement a blended learning approach, including self-paced learning, instructor-led training, and on-demand resources.
- Customer Onboarding: Lead the development of onboarding programs to help customers successfully adopt and utilize our products.
- Create engaging, user-focused training content that addresses customer pain points.






- Develop clear and easy-to-understand tutorials, guides, and video-based learning materials.
- Design Learning Pathways: Build structured learning journeys that guide users through different levels of product use.
- Partner Education: Design and implement educational programs for partners.
- Develop certification programs to ensure partners meet competency standards.
- Build and maintain strong relationships with partners to continuously improve training content.
- Content Strategy & Continuous Improvement: Stay current with instructional design trends to continuously improve learning experiences.
- Ensure Consistent Brand Voice: Maintain a cohesive tone, style, and branding in all educational content.
- Gather and analyze feedback from learners, partners,





and stakeholders to refine training content.

Support Customer Success Teams: Collaborate with customer support and success teams to address common user challenges and improve training materials.

Skills, Knowledge and Expertise

- Experience with data-driven learning assessments and reporting.
- Certification in instructional design or e-learning development (e.g., CPLP, ATD, etc.).
- Familiarity with agile development methodologies for learning content.
- Experience in SaaS, technology, or technical product training is a must.
- Bachelor's degree or equivalent practical experience.
- 6+ years of experience in Instructional Design, Technical Writing, and Content editing for a technical, software solution.
- Experience creating documentation for products, including scoping documentation requirements.






- Strategic thinker and a phenomenal writer.
- Customer-centric mentality with an innate ability to understand the customer’s needs.
- Superior project management skills.

How We Work

ActiveState has a collaborative, respectful, and professional culture. We’re all about working together to find the best solutions. There is a commitment from the CEO on down to making work at ActiveState a great experience for all.

Our company is a team of 60+ and growing, with 2/3rds of the positions in technical roles. We maintain a set of core, overlapping hours, but we’re flexible with specific start and end times.

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▶️ Instructional Designer and Content Creator
🖊️ ActiveState Software
📍 Vancouver