14 Oct
Black Bow Gift
Dartmouth
Job details
Here’s how the job details align with your profile.
Pay
- $20–$28 an hour
Job type
- Full-time
Shift and schedule
- Day shift
- Monday to Friday
Location
34 Mount Hope Ave, Dartmouth, NS
Benefits
Pulled from the full job description
- Casual dress
- Company events
- On-site parking
- Paid time off
Full job description
Position Overview:
The Assistant Manager will oversee key aspects of our business operations, with a focus on B2B projects, online sales, marketing, gift production, technology support, and web content management. Reporting directly to the CEO, the Assistant Manager will lead a diverse team, ensure smooth daily operations,
and contribute to the company's growth by managing customer experience and driving sales initiatives. This role requires a hands-on approach to eCommerce management, team leadership, and operational oversight.
Key Responsibilities:
- Operational Oversight: Manage day-to-day business functions, including B2B client projects, online and in-studio sales, and gift production workflows. Ensure all operational processes meet high-quality standards.
- Team Leadership: Mentor and coach team members, setting clear job expectations and appraising performance. Foster a collaborative and motivated team environment that drives sales and delivers exceptional customer service.
- B2B Project Management: Serve as the primary liaison for corporate clients, overseeing the planning and delivery of custom gifting projects. Ensure timelines and quality standards are met for all corporate orders.
- Online Sales & Content Management: Oversee the eCommerce platform, ensuring product listings are up-to-date, accurate, and optimized for SEO.
Collaborate with the team to develop and execute strategies to drive online sales. Monitor website content, troubleshoot technical issues, and ensure a seamless customer experience.
- Marketing & Promotions: Collaborate on the development and execution of marketing campaigns, both online and in-store. Assist with creating content for social media, email newsletters, and other digital channels to engage customers and promote seasonal or special promotions.
- Inventory Management: Supervise product inventory levels, ensuring products are stocked, organized, and ready for sales. Coordinate incoming stock deliveries and manage inventory systems to track and report on product availability.
- Customer Service Support: Oversee the customer service team, ensuring timely and professional communication with clients and maintaining customer satisfaction.
- Gift Production: Oversee gift-making processes, ensuring orders are fulfilled accurately and on time. Maintain high-quality control standards in product assembly and packaging.
- Technology Support: Provide basic technical support for the company’s eCommerce platform, order management system, and other digital tools. Assist in troubleshooting any technology-related issues.
- Sales Reporting & Analysis: Prepare and present daily sales, inventory, and performance reports to upper management. Analyze data to identify trends, sales opportunities, and areas for operational improvement.
- Product Development: Collaborate with the CEO and other teams to brainstorm, design, and price new gift offerings. Ensure products align with the brand and are marketed effectively.
Requirements:
- 3+ years of experience in a managerial or supervisory role.
- Strong leadership skills with the ability to manage and develop a team.
- Experience in retail management, B2B project coordination, and eCommerce.
- Proficiency in online sales platforms (Shopify preferred) and basic content management.
- Excellent communication, organization, and problem-solving skills.
- Ability to work in a fast-paced, physical environment with attention to detail.
- Tech-savvy, with experience troubleshooting business challenges and issues
- Passion for luxury gifting and delivering high-end customer experiences.
Preferred Skills & Qualifications:
- Bachelor’s degree or equivalent in business or a related field.
- Experience in inventory management and product development.
- Knowledge of SEO and online content management strategies.
- Ability to lead team-building and training initiatives.
- Enthusiastic, self-motivated, and goal-oriented.
This role offers opportunities for professional development, with the potential to grow into an Operational Manager position.
We thank all applicants for their interest; however, only those candidates who are selected for an interview will be contacted.
Job Type: Full-time
Pay: $20.00-$28.00 per hour
Expected hours: 37.5 per week
Benefits:
- Casual dress
- Company events
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- What unique skills and knowledge can you bring to our team?
Experience:
- Managerial: 3 years (required)
Work Location: In person
▶️ Assistant Manager - Operations
🖊️ Black Bow Gift
📍 Dartmouth