Key Account Manager

Key Account Manager

We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Under limited supervision, a Key Account Manager IV retains and strengthens client relationships through medium to long-term planning and face-to-face selling of products, services and solutions for Garland Clamshell Grills for a group of strategic clients. Responsibilities include preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers, identifying cross/up and repeat sales opportunities,





resolving problems and ensuring customers receive high quality customer service, developing client retention and growth plans and strategies for developing profitable business with assigned accounts, reviewing and reporting on customer retention, business opportunity and market trends.

Reporting to the Director, Product Management, this role is based in Mississauga, Ontario, Canada. It is also based in office with some travel required.

Major Accountability

- Manage and oversee key accounts throughout their lifecycle, from onboarding new accounts to nurturing and developing them into established, long-term partnerships, ensuring client satisfaction and sustained growth.
- Report account progress through regular meetings, presentations, and scorecards to ensure alignment and strategic growth.
- Collaborate with cross-functional teams to gather and deliver customer-requested materials and solutions

Key Tasks and Responsibilities

- Maintains and increases sales by cultivating client relationships and meeting their operational needs.
- Resolves client issues,





and research problems, and makes recommendations for potential product enhancements or services.
- Responsible for the preparation of sales forecasts, quotes, profitability analysis and pricing negotiations.
- Duties may include developing medium to long-range sales plans and assisting with strategies to protect, diversify the relationship.
- Researches problems and makes recommendations for potential product enhancements or modifications.
- Coaches and reviews work of less experienced staff.
- Create and maintain scorecards communicating account KPIs

Specialized Skills, Knowledge, and Abilities

- Excellent software applications skills including Microsoft Office (Excel, Word, PowerPoint)
- Strong verbal and written communication skills.






- Demonstrated problem-solving skills.
- Work effectively with all levels of management and staff.
- Some travel may be required.
- 10+ years of experience is required in customer relationship development
- Associates degree in Sales/Marketing

Our Benefits:

We believe that our people our one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

- Healthcare (medical, dental, vision)
- Pension Program
- Employee Assistance Program
- On-the-job training and skills development
- Employee Events and more…

*Garland, a Welbilt brand,





has been a leading manufacturer for over 60 years which designs and produces a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in +100 countries. The facility based in Mississauga supports our Garland brand and is a division of Ali Group.

For more information about Garland, visit www.garland.com

To explore more Career opportunities at Welbilt, visit www.careers.welbilt.com.

Welbilt, Inc. is an equal-opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition,





or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs

▶️ Key Account Manager
🖊️ Garland Commercial Ranges
📍 Mississauga