Support Representative (Remote)

Support Representative (Remote)

Support Representative (Remote)
Customer Service and Support
(https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Saint-Vital, MB,
Canada
Apply Now
(https://apply.concentrix.com/global/en/apply?job

SeqNo=CONCGLOBALR1534330EXTERNALENGLOBAL&step;=1&utm;_source=none)
Job Title: Support Representative (Remote)
Job Description
JOB DESCRIPTION
The Support Representative (Remote) works from home and interfaces with customers via inbound calls.

You would be the human connection between customers and their technology.

Using your own personal touch, you will answer questions about products and services while enriching customers' lives. (Military veterans are encouraged to apply.)






A NEW CAREER POWERED BY YOU
Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “
World's Best Workplaces
,” “
Happiest Employees
,” and “
Best Companies for Career Growth
” awards every year? Then a remote Support Advisor position at Concentrix is just the right place for you!
As a remote Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

And due to continued growth, we're looking for more talented game-changers to join our purpose,





people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time.

We'll give you all the training, technologies, and continuing support you'll need to succeed.

Plus, at Concentrix, there's real career (and personal) growth potential.

In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Support Representative working from home, you will:





Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge,





and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Support Representative (Remote) role include: 1+ year of customer service experience
A high school diploma or GED
Strong focus on building customer relationships
Comfortable using and explaining technology
A quiet, distraction-free environment to work from in your home
Proficiency in fast-paced multi-tasking with strong problem solving skills
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions to come to a resolution
Strong computer navigation skills and PC knowledge
The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday.

Your schedule will change every 3 months and is based on performance.





(The better you perform, the better your schedule!)
A desktop or laptop to complete PC and internet testing; A work computer will be provided
High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
Must reside in the Canada and have a valid Canadian address for residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

And we'll invest in YOU to aid in your career path and in your personal development.

In this role, you'll also be provided with:






$19.50/hr starting wage with career progression
Full time, paid classroom and on the job training
Lucrative employee referral bonus opportunities
Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOne

Earth

Promise, and more
REIMAGINE THE BEST VERSION OF YOU!






If all this feels like the perfect next step in your career journey, we want to hear from you.

Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Location:
CAN, ON, Work-at-Home
Language Requirements: Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Concentrix is an equal opportunity employer and complies with all fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color,





religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.

The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive.

Only qualified applicants who are legally authorized to work in Canada will be considered.

Currently, this position may be performed only in the following provinces/territories:
AB (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/alberta.html) , BC (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/british-columbia.html) , MB (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/manitoba.html) , NB (https://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/new-brunswick.html) , NL (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/newfoundland-labrador.html) , NS, (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/nova-scotia.html)
ON , PE (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/prince-edward-island.html)
and SK (http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/prepare-life-canada/provinces-territories/saskatchewan.html) .

Apply Now
(https://apply.concentrix.com/global/en/apply?job

SeqNo=CONCGLOBALR1534330EXTERNALENGLOBAL&step;=1&utm;_source=none)

▶️ Support Representative (Remote)
🖊️ Concentrix
📍 St. Vital Centre