Business Operations Support Representative III

Business Operations Support Representative III

Business Operations Support Representative III

Work Location: Canada

Hours: 37.5

Line of Business: Business Management, Strategy & Support

Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.

TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional,





custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. The advisors work with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide ongoing portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term.

Reporting to the Manager of Client Service, the Business Operations Support Representative provides legendary quality, efficient, and specialized administrative support on a multiple and diverse range of assignments within a dynamic client-oriented sales environment. The ideal candidate is accustomed to responding to an ever-changing fast-paced environment, embraces change, and easily adapts. They are driven to succeed and want to make a positive impact with every interaction. They possess and demonstrate problem-solving abilities that focus on solutions.

Key Responsibilities:







- Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where required.
- Support the Manager Client Service (MCS) in functions related to overall operations and day-to-day administration.
- Implement effective communication of all operational, administrative and regulatory/compliance activities as required. Support the team by continuously developing increased knowledge in all branch processes.
- Support coordination of equipment needs for system access, IT support, and provide training support where required for branch staff.
- Coordinate and handle all premises issues including building issues, seasonal and promotional displays.






- Maintain and provide ongoing support and improvements to the branch filing system.
- Perform office duties as assigned; ensuring changes are implemented and communicated to staff when required to ensure a high level of compliance following audit procedures.
- Support the team by actively promoting/supporting key firm/branch initiatives.
- Actively suggest improvements that focus on TD’s vision of building a better bank and above average standards.
- Identify areas to reduce costs on expenditures and bring ideas to MCS and/or BM for improvement.
- Support an up-to-date Business Continuity Management (BCM) Plan and ensure details are communicated to and understood by all staff implementing changes where required.






- Support the branch professionals where required including client requests.
- Be an advocate for the client experience.
- Other sundry duties as assigned.

Reception Responsibilities:

- Greeting clients and/or guests to the branch and responding to their requests in an efficient manner.
- Answer and support the branch phone lines as required and direct calls and/or complete the request for the client thus demonstrating strong customer service attributes.
- Make changes to branch directories when required.
- Control the distribution of outgoing and incoming mail, courier bags, reports, faxes, and transit mail by following internal control measures.
- Support business meetings including setup, catering requests, and manage branch Boardroom schedule.

Requirements:







- Undergraduate Degree or Community College Diploma in Business preferred.
- Completed or pursuing industry-related courses would be considered an asset.
- The ability to work both as part of a team and independently to complete tasks.
- Prior administrative experience an asset.
- Possess excellent communication skills.
- Proven ability to deliver a high level of service.
- Detail-oriented and highly organized.
- Ability to work in a fast-paced, dynamic environment.
- Proficient with MS Office Suite.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada,





the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development,





and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

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▶️ Business Operations Support Representative III
🖊️ The Toronto-Dominion Bank (Canada)
📍 Golden Horseshoe