12 Oct
Great Canadian Entertainment
Halifax Regional Municipality
Position Summary
JOB DESCRIPTION
Under the direct supervision of the Manager, Food & Beverage, this position is responsible for providing a premier level of guest service to Casino VIP guests in a fast paced environment. The VIP Ambassador will have an �above and beyond� attitude to guest service and is a dynamic and proactive person who takes initiative and maintains and builds the client base, is collaborative, excels at multi-tasking, and must display exceptional communication and interpersonal skills. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming work environment for all team m embers.
Key Accountabilities
- Develops and maintains strong professional relationships with VIP players and potential new players
- Maintenance and Growth of Crown Room Players
- Acts as a resource for guests , management, and team members within the VIP areas: ensures the highest level of service and satisfaction
- Demonstrates and represents the values of superior service
- Maintains complete knowledge of and comply with all departmental policies, procedures, and standards
- Supports the marketing department with all VIP events and venue�s
- Provides beverage service following established standards of VIP service
- Provides food service designed for the Crown Roo m following established standards of VIP service
- Responsible for handling various financial transactions involving beverage service to guests
- Cleans and buses section
- Responsible for communicating any potential issues or con cerns regarding responsible beverage service
- First point of contact for customer escalations including assessing situations for voiding or comping a meal to work
- Responsible for basic shift training and orientation for new team m embers from time to time
- Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
- Works as a member of the team and provides support to co-workers on shift to ensu re an overall exceptional guest experience for all casino guests
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education And Qualifications
- High School Diploma required
- Certificate in Responsible Beverage Service required
- Post-secondary degree in Public Relations, Marketing,
Hospitality Services, or Travel and Tourism preferred
- 3 - 5 years of VIP Services experience required
- Minimum of 1 year food and beverage serving experience in either a bar or restaurant setting required
- Proven leadership skills and qualities required
- Exceptional customer service skills required
- Cash handling experience required
- Satisfactory attendance is required
- Point of sales experience required; Micros knowledge is an asset
- Excellent knowledge of Spirit, Wine and Beer required
- Ability t o stand and carry a tray for the duration of a shift required
- Works quickly and efficiently under pressure in a busy, fast-paced environment Ability to successfully obtain a Gaming License
Work Environment Considerati ons
- Regular beverage environment; standing and walking for long periods of time; exposure to heat, cold, steam, noise, odors; lifting, carrying, pushing, pulling, stretching, bending; some exposure to fumes, smoke, chemicals; risk of minor cuts and burns, may have non-traditional work hours, schedule flexibility is required.
About Us
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.
Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion,
sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
▶️ Part-Time VIP Ambassador-HFX
🖊️ Great Canadian Entertainment
📍 Halifax Regional Municipality