12 Oct
American Income Life AO - Michaela Ejifugha
Mississauga
Position Summary:
We’re on the lookout for a self-motivated Remote Customer Support Specialist to join our vibrant team! In this role, you’ll be essential in assisting our insurance clients, answering their questions, and ensuring they have a seamless experience.
Key Responsibilities:
- Be the friendly remote contact for our insurance customers, handling inbound calls, emails, and online presentations.
- Help clients with policy inquiries, coverage details, claims processing, and billing questions.
- Provide accurate and timely information while maintaining a professional and empathetic demeanour.
- Collaborate with our internal teams to tackle complex customer issues and escalate when needed.
- Process policy changes, endorsements,
and upgrades efficiently and accurately.
Qualifications:
- Previous customer support experience, especially in insurance or financial services, is a plus but not required.
- Strong communication skills and a customer-focused mindset.
- Ability to work independently in a remote environment and adapt to changing priorities.
- Excellent problem-solving skills with a keen attention to detail.
- Familiarity with remote communication tools (like virtual phone systems and email platforms).
- Insurance licensure or relevant certifications are required, or you must be willing to obtain one.
Benefits:
- Competitive commission structure with performance-based incentives.
- Comprehensive benefits package including health insurance, retirement plans, and paid time off.
- Flexibility to work remotely within a supportive and collaborative team environment.
- Opportunities for professional development and career growth in the insurance industry.
How to Apply:
If you’re passionate about customer service and love working remotely, we’d love to hear from you! Please submit your resume and a cover letter sharing your qualifications and interest in the Remote Customer Support Specialist position.
Join us in delivering outstanding remote customer support and making a positive impact in the insurance industry!
All interviews are conducted 100% virtually.
▶️ Remote Customer Support Specialist
🖊️ American Income Life AO - Michaela Ejifugha
📍 Mississauga