Senior Manager, Controls and Compliance

Senior Manager, Controls and Compliance

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: 500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen. PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive.

Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more. Proudly serving over 3 million customers,





PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence.

We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why this role is important

This individual will be responsible for the creation and maintenance of the risk control matrices for all lines of businesses and to ensure the Customer Support COE has sufficient controls and monitoring in place to meet compliance requirements and manage risk.

What you'll do

1. Ensure the Customer Support team’s activities and new initiatives are compliant and work towards existing directives, regulations or policies.
2. Implement enhanced operational controls with service partners and systems (including work from home programs) and act as a primary liaison for audit, compliance, ORM.
3. Work closely with key partners throughout the business to conduct process and control readiness assessments, implement control evaluations, including operating effectiveness testing,





working with management on process improvement, and defining remediation actions, as appropriate.
4. Responsible for conducting advisory engagements as directed by Compliance leadership.
5. Identify issues of non-compliance with regulatory requirements and work with the Business to lead remediation of the issues as necessary.
6. Lead key strategic projects and provide advice and support to the business.
7. Ensure risks are appropriately identified/communicated and appropriate controls are identified to mitigate risk.
8. Support the development of annual readiness and evaluation plans for compliance and ethics.
9. Conduct process and control readiness assessments by documenting process maps, assessing risk and control designs, conducting walk-through of control activities,





and providing recommendations to improve existing design of process and controls.
10. Analyze available data to identify anomalies, trends, themes and to focus control evaluation testing based on data analysis results.
11. Conduct root-cause and control failure analysis to ensure remediation plans address root causes, and not symptoms.
12. Prepare reports on the results of control evaluations and operating effectiveness testing to senior management.

What you'll need

1. 7-10 years’ experience in evaluating compliance programs is a strong asset.
2. Prior experience evaluating design and operating effectiveness of controls is required.
3. Sound knowledge of the theory and application of process risk and controls.
4. Experience leading multiple projects,





meeting tight deadlines and providing regular status reports on progress.
5. Excellent communication (written, oral and presentation), interpersonal and people leadership skills.
6. Excellent PowerPoint presentation skills, and advanced Excel skills required.
7. Strong analytical capabilities and ability to synthesize complex information into accessible and meaningful business guidance.
8. A CPA or CIA or equivalent compliance designation is a strong asset.

Come and join a winning team who demonstrates innovation, energy, creativity and vision.

We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however,





only those selected for an interview will be contacted.

Number of Openings: 1. PC Financial recognizes Canada's diversity as a source of national pride and strength.

We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

Note

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Together, we are an organization committed to transforming the everyday banking experience, and providing our customers with the unprecedented value they deserve.

We’re looking for entrepreneurial spirits to drive this vision forward,





and because our business model is one-of-a-kind, our talent has to be just as unique. That’s where you come in. We will equip you with the freedom to envision, conceptualize and collaborate in a fast-paced environment, and you’ll discover what it’s like to push the limits and draw on the talent of your peers.

This experience empowers our colleagues on their journey every day, making our promise and vision simple. Come work for a Canadian bank that thinks differently.

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