11 Oct
City of Toronto
Toronto
SENIOR ENTERPRISE SOLUTIONS TECHNICAL LEAD
- Job ID: 48875
- Job Category: Information & Technology
- Division & Section: Technology Services, Enterprise Solutions Services.
- Work Location: City Hall, 100 Queen Street West, Toronto, ON
- Job Type & Duration: Permanent, Full-time.
- Salary: $122,305.00 - $164,639.00, TM2413, Wage Grade 8.0.
- Shift Information: Monday to Friday, 35 hours per week
- Affiliation: Non-Union
- Number of Positions Open: 1
- Posting Period: 09-Aug-2024 to 16-Oct-2024.
The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition,
the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.
Consistently ranked one of the world's most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada's leading economic engine and one of the world's most diverse and livable cities.
Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents, and businesses.
In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.
Embarking on a transformative journey,
the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:
- Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
- Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
- Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
- Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.
As the Senior Enterprise Solutions Technical Lead, you will be reporting to the Manager of Enterprise Application Services,
the Senior Enterprise Solutions Technical Lead will provide technical leadership to the Documents and Records Management operational and project teams. Document Management will include planning and oversight for operational and Project efforts for SharePoint rollout on the M365 Platform. Records Management will encompass supporting operational activities of the TRECS solution while supporting projects onboarding divisional areas to this environment. In addition, these solutions will integrate to the eSignature solution and Enterprise Classifications supported by EAS. This role is critical to driving technical, strategic direction for the document and records management initiative and will provides leadership to the technical team that will support the operational and project teams.
The SESTL is also responsible for planning and coordinating the sustainment change impacts and specialized work packages for the projects, working closely with the Manager of EAS, reporting supervisors, Project Managers and other Stakeholders. This individual will focus on strong partnerships and apply proven communication and problem-solving skills to guide and assist the project on work packages related to development, integration, and quality assurance.
This is an exciting opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about the User Experience and driving operational excellence and innovation.
Specifically, you will provide leadership in the areas of:
Strategic Planning & Operations Leadership:
- Develops and implements detailed plans and recommends policies regarding program-specific requirements.
- Leads the definition, design, and implementation of foundational enterprise solutions, providing technical leadership and subject matter expertise in areas including platform and basis technologies, enterprise change management, User Access administration, and Tech Admin (NetWeaver/Basis).
- Develops and delivers long-term strategic goals for enterprise solution implementation and standards with business users, divisional managers, clients, and other key stakeholders.
- Oversees the development, implementation, and execution of a test strategy (including automation), test plans, test cases, test scripts, automation scripts, vulnerability assessments, accessibility testing (AODA),
performance testing and end-to-end management tracking of all solution deficiencies.
- Ensures the Quality Assurance team is leading, facilitating and contributing to the application development life cycle and using automated test tools based on corporate standards to create and execute test cases using standard software testing tools for defect management, regression, automation, user interface and performance testing.
- Develops and implements critical components of enterprise solutions and information.
- Ensures continuous research and updates of the enterprise solutions based on the needs of the City.
- Ensures solutions, data strategies, and architectures comply with regulatory requirements.
- Oversees the technical design and implementation for corporate City of Toronto enterprise solution environments.
- Oversees design of enterprise solution architecture to fulfill current and future organizational needs.
- Assesses current technical architecture and develops future enterprise solution design.
- Creates short-term tactical solutions to achieve long-term objectives and the overall roadmap.
- Develops and promotes enterprise solution methodologies and standards.
- Addresses solution-related problems concerning integration, compatibility, and multiple-platform integration.
- Identifies and develops opportunities for solution reuse, migration, and retirement.
- Assesses and determines governance, stewardship, and framework for managing data across the organization.
- Establishes mechanisms for monitoring and compliance with technology and information governance policies and practices.
- Enforces technology and information governance standards and policies, including change and user access management.
- Ensures solutions and data quality management practices and standards are adhered to.
- Establishes methods and procedures for measuring solution and data quality and tracking improvements.
- Establishes processes for governing, identification, collection, and use of corporate metadata and takes steps to assure metadata accuracy and validity.
- Oversees mapping of data sources, data movement, interfaces, and analytics while ensuring data quality.
- Conducts solution and data capacity planning, life cycle, retention, usage requirements, feasibility studies, and other related tasks.
- Coordinates the definition of backup, archival and disaster recovery strategy for enterprise solutions.
- Ensures integrity of the enterprise solution environment by working with business and technical partners.
- Selects and implements the appropriate tools, software, applications, and systems to support relevant solution goals.
- Defines standardized methods and techniques for enterprise solution projects.
- Collaborates with project managers and business unit leaders for enterprise solutions projects.
- Ensures the success of enterprise solution rollouts.
- Liaises with vendors and service providers to select products or services that best meet organizational goals.
Budget Management:
- Budget management, including planning and monitoring, reporting, and resource management and allocation, financial forecasting, cost analysis, and risk assessment for your operational and project budgets.
- Develop, recommend, and administer the annual budget for the section, and ensure that expenditures are controlled and maintained within approved budget limitations.
- Provide consultation and assist divisions in developing technology investment plans, building business cases for funding approval, preparing budgets, and establishing project framework and resources.
- Develops, recommends, and administers the annual budget for the unit and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
Partnership, Vendor & Relationship Management:
- Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.
- Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
- Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.
- Supervises the day-to-day operation of all assigned staff, including the scheduling, setting and reviewing work.
- Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, and recommends disciplinary action when necessary.
- Directs and supports technical project teams providing continuity and consistency across projects.
Culture and Team Leadership:
- Manages, motivates, and trains the unit's staff, ensuring effective teamwork, high work quality and organizational performance, continuous learning and encouraging innovation in others.
- Cultivate a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience.
- Build high performance and resiliency through trust, transparency, and respect.
- Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
- Respect others' ideas and create a sense of independence and ownership.
What you bring to the role:
Your application for the role of Senior Enterprise Service Technical Lead should describe your qualifications as they relate to:
- Considerable experience in service management and solution planning, design and deployment, considering diversity in platforms (on-premises, cloud, or hybrid), software (open source and development languages), and database environments to support the City Digital Transformation.
- Considerable experience leading and managing teams, supporting project and sustainment activities.
- Considerable application development experience following SDLC methodologies, Agile development & delivery methodologies, Business and Systems Analysis, QA best practices, ITIL best practices, and IT governance.
- Extensive software product and project management experience in Documents and Records Management Implementations, with a preference for SharePoint or OpenText Content Server technologies.
- Considerable experience managing staff resources, contractors and vendors and conducting vendor management, performance, and service level agreements.
- Strong ability to motivate teams and create a collaborative working environment.
- Highly developed leadership, interpersonal, conflict resolution, negotiation, facilitation and problem-solving skills, with the ability to work collaboratively in a multidisciplinary team environment and independently as required.
- Strong customer service orientation and a demonstrated ability to establish and maintain effective stakeholder relationships and manage client deliverables and expectations.
- Strong written and oral communication skills, including presenting and composing written documents to senior IT and business stakeholders.
- Considerable Quality assurance leadership experience in software testing of large applications (unit, functional, automation, integration, system, regression, penetration, security, performance, and user acceptance testing).
- Demonstrated knowledge, technical proficiency, and leadership experience of OpenText Content Server, understanding its architecture, features and functionalities. Software development skills should reflect experience in customizing solutions using API's and Restful services for rendering using agile development & delivery methodologies, SDLC methodology, QA best practices, ITIL best practices, and IT governance.
- Experience with Configuration and Administration of Document and Records Management solutions should involve configuring Content Server, managing role, permissions and workflows.
- Extensive experience with large migrations from On-premise to Cloud solutions
- Post-secondary degree/diploma in computer science or related disciplines, paired with considerable experience working on software development projects.
- Certified Technology Professionals and Associates certification is preferred.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City'sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
▶️ SENIOR ENTERPRISE SOLUTIONS TECHNICAL LEAD
🖊️ City of Toronto
📍 Toronto