11 Oct
Toronto Regional Real Estate Board
Toronto
Job details
Here’s how the job details align with your profile.
Shift and schedule
- Overtime
Location
Toronto, ON
Full job description
Founded over 100 years ago, the Toronto Regional Real Estate Board (TRREB) Canada’s largest real estate board, focuses on advancing the professionalism and success of its over 70,000 Members.
DATA INTEGRITY SERVICE COORDINATOR
PRIMARY RESPONSIBILITIES
The Data Integrity Service Coordinator is responsible for the ongoing monitoring of the MLS® system, ensuring compliance with the Toronto Regional Real Estate Board’s (TRREB) generally accepted operational and administrative practices as outlined in the Data Integrity Service (DIS) Policy.
The incumbent will be required to review the MLS® data, applying various rules, policies and laws and take corrective actions in instances of noncompliance.
A strong knowledge of data requirements is paramount to ensure that the MLS® data conforms to the proper data standards. A thorough understanding of TRREB’s MLS® Rules and Policies, Procedures and Operations and the fundamentals of real estate, the Trust in Real Estate Services Act, 2002 (TRESA 2002), the Real Estate Council of Ontario (RECO) Code of Ethics, Competition Compliance for REALTORS® and any other legislation or industry requirements is required.
Additionally, this role requires an experienced professional with strong interpersonal and communication skills who can tactfully deal with inquiries from Members and the public.
PRINCIPAL DUTIES
- Verify non-compliance issues identified through the use of automated listing data analysis software and received through the TRREB Data Integrity Service (DIS) email,
reviewing suggested breaches with consideration to all rules to determine the appropriate rule application and/or redirection to other internal departments or outside agencies.
- Prepare and issue DIS notifications, in accordance with Policy, highlighting the rule breach and compliance deadline.
- Maintain the DIS database, keeping it up to date with information related to DIS notices, including historic changes to the file and action taken.
- Respond to queries regarding DIS notifications to help Members better understand the MLS® Rules and Policies, specifically those noted within the DIS Policy.
- Ensure continual and timely follow up of the DIS correspondence as required by Policy.
- Follow through with complaint memos to the Professional Standards Department for those Members who have not met compliance.
- Collaborate with the Information Services Department to maintain and continuously improve the DIS Database and iCheck Software.
- Respond to Members’ inquiries regarding all aspects of real estate standards, MLS® Rules, Policies and Forms, directing them to the appropriate outside agencies when required (i.e. TRESA 2002, Privacy Commissioner, Municipality Sign By-Law, CRTC, FINTRAC, Landlord and Tenant Board, etc.).
- Provide support, assistance and resolve Member issues and concerns regarding photos, electronic forms, MLS® listings, MLS® Rules and Policies and other related topics when required.
- Respond to general inquiries from the public on real estate matters and direct them to the appropriate outside agencies where they can get answers to their questions.
- Act as a Case Presenter for Professional Standards Hearings as required, ensuring impartiality and avoiding any conflict of interest.
- As Case Presenter, review files in advance and prepare to orally present evidence of alleged Member misconduct or infractions at hearings.
- Assist with maintaining an up-to-date training manual outlining data compliance procedures, non-compliance measures and any other requirements of the position.
- Handle the administration of arbitration and professional standards hearings, including determining jurisdiction, conducting research, preparing summary reports of findings, collecting relevant supporting documentation.
- Assist with TRREB special events, including on-site assistance at events as required.
- Perform other duties as assigned from time to time.
HEALTH AND SAFETY RESPONSIBILITIES
The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used if/when required. Any injury or illness, unsafe act or unsafe conditions must be reported immediately to their Supervisor.
REQUIREMENTS
Education:
- College diploma in business or related discipline.
Experience:
- 3 years’ experience in an office environment is preferred; real estate experience would be an asset.
- Superior verbal and written communication skills with an emphasis on excellent customer service and interpersonal skills.
- Ability to exercise tact and professionalism at all times.
- Excellent organizational and time management skills.
- Proficiency in MS Office Suite.
- Proficiency in the use of electronic forms and signature applications.
- Knowledge and appreciation of all aspects of organized real estate and the industry regulatory bodies including TRREB, OREA and CREA, as well as a thorough understanding of the RECO requirements including TRESA 2002 and other legislation as it applies.
SPECIAL WORKING CONDITIONS
Occasional overtime may be required.