10 Oct
Indigo
Brampton
Company Description
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
Job Description
You support the leadership team to cultivate an environment that promotes authentic best-in-class employee and customer experiences and are guided by our culture and our mission of adding joy. Your role as a Team Supervisor is one of collaboration, innovation, inspiration, support, and coaching and in doing so; you help to sustain a high performing culture and deliver business results. You consistently role model the Indigo Beliefs and are a leader that sets examples for your team to follow. You are the SME for all operational processes and productivity.
DAY-TO-DAY RESPONSIBILITIES
- Manage the daily operations of Distribution Centre and/or any other functions as assigned.
- Provide direction and management to all operation’s employees.
- Execute the daily operating plan for the facility while ensuring inventory accuracy, quality, and productivity goals are being met.
- Ensure adequate staffing within your area to meet the operating plan.
- Report to Team Manager on your area’s performance related to quality, productivity, service and cost.
KEY PERFORMANCE MEASUREMENTS
- Engagement – Overall facility engagement scores
- Safety – accidents within your area of responsibility
- Quality – quality rate within your area determined through QA processes
- Service – performance of your area against daily production plans
- Cost – overall productivity rates within your area as compared to goals
KEY ACCOUNTABILITIES
People
- Support and empower Team Members to make decisions, create a highly engaged and high performing team.
- Role models Indigo’s High-Performance Characteristics
- Participate in the recruiting and developing a high-performing team that is accountable for creating a best-in-class employee experience
- Works with the Team Manager to develop internal talent, building a bench for future business needs
- Provide consistent, and on-going feedback to your team
- Look for opportunities for self-development and provide continuous feedback to Team Manager
- Lead by example by following all Indigo policies and procedures
- Work in a team environment,
communicating effectively with all levels of team while maintaining an adequate level of confidentiality
- Participate in annual performance appraisal with Team Manager
- Effectively conduct and deliver disciplinary actions, as needed to your team
- Ensure that facility cleanliness is maintained daily.
- Ensure that all safety policies and procedures are being followed and safety hazards are addressed immediately.
- Conduct a daily start up meeting with your team. These meetings should be used to update your group on:Standings on measured goalsEmployee recognitionInformation regarding the businessUpcoming events/business
- Set reasonable and concise expectations for each member of your team.
- Regularly recognize employees for contributions or achievements.
- Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and the Indigo Distribution Centre’s mission of shipping joy and knowledge
- Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
- Responds to employee feedback in a timely manner ensuring that the employee remains a top priority
- Establishes high performance peer relationships
- Maintains and nourishes relationships with all Indigo employees and business partners
- Remains current and communicates all changes, events, and programs
- Ensures team compliance to all corporate and departmental work policies and procedures
- Ensures teams drive best-in-class employee engagement
- Records and investigates all incidents/accidents and promotes a safe work environment
Service
- Act as a decision maker for all areas of the operation. Escalate all critical failures and/or potential customer issues to the Team Manager as they arise.
- Work with Team Manager to meet staffing requirements and operating plan.
- Participate and sometimes lead projects pertaining to cost control or operations improvement.
- Leads Operational excellence by ensuring 5S standards and ensuring execution of Indigo’s inbound and outbound processes
- Maintains inventory management processes and inventory accountability throughout all processes
Responsibility
- Set and maintain goals for your areas of responsibility. Gains alignment with Team Manager on goals and objectives each day
- Responsibility for the financial, service, and quality results of your areas.
- Monitor and maintain a floor presence to aid in determining process improvement needs and resources to correct failures in a timely fashion, to meet all service quality demands of customers.
- Consistently meets and exceeds KPIs
Scope
Reports to: Team Manager
Manager once Removed (MOR): Operations Manager / Director, DC Operations
Qualifications
Work Experience / Education / Certifications
- Experience working in a fast paced team based environment
- Minimum of 5 years experience working in a warehouse environment
- Minimum of 2 years experience working in a supervisory role
- Hands on experience with RF technology
- Warehouse management systems experience (SAP)
- Theory training on material handling equipment
- Ability to conduct team meetings and group trainings
- Experience in or knowledge of Lean and Six Sigma
- Knowledge of general Health & Safety requirements
- Be able to identify best practices and process improvements
Competencies / Skills / Attributes
- Intermediate computer skills in MS Office Suite
- Demonstrated problem solving and organizational skills
- Ability to meet deadlines and work under pressure
- Ability to work independently and in a team environment
- Ability to multitask and prioritize work in a dynamic work environment
- Excellent written and verbal communication skills
- High energy and willingness to learn
- Ability to train, coach and motivate direct reports
- Be able to apply a fair and consistent approach with all team members
- Must be available to work weekends as needed
▶️ Distribution Centre Team Supervisor (Afternoon Shift)
🖊️ Indigo
📍 Brampton