Patient Experience Lead (Program Admin Officer 4)

Patient Experience Lead (Program Admin Officer 4)

About Us

The Department of Health and Wellness offers opportunities to grow and advance in a dynamic sector that touches the lives of all Nova Scotians. Along with our partners, including the Nova Scotia Health Authority and the IWK Health Centre, we’re committed to continually improving our health care system. With a focus on collaborative primary health care, improved supports for mental health and addictions, digital health, capital infrastructure, and more, the department is thinking differently about how to plan, fund, legislate and monitor to improve access and service delivery. To do this, we need leaders at all levels of the organization who embrace a challenge and believe in their ability to make a difference.







About Our Opportunity

As a valued member of the System Integration Digital Health team, reporting to the Director Digital Strategy & Governance. This position is responsible for gaining a deep understanding of the patient experience within the Nova Scotia Health System and providing insights on impactful actions to strategically improve the digital delivery of care.

Primary Accountabilities

As the Patient Experience Lead, you will be:

- Focused on enhancing patient experiences and insights as they interact with the Health System, emphasizing how their digital journey has been supported and improved.
- Identifying patient needs through data, insights, and engagement to guide our investments in digital solutions.
- Identifying where the system can continuously improve their digital delivery.
- Support the development of policy and guidelines as it relates to patients.
- Act as a compassionate leader advocating on behalf of patients.

Qualifications and Experience







As the ideal candidate for this position you will have a bachelor’s degree plus 6 years of progressive experience in a related field. An acceptable equivalent combination of training or experience may be considered.

To be successful in this role you will be:

- Self-motivated with a positive and professional approach to management,
- A relationship builder, problem solver and continuous learner,
- Deep understanding of process mapping, lean methodologies, and improvement,
- A servant leader who is passionate about driving change on behalf of public,
- Highly organized, confident communicator and advisor.

You will possess:

- Significant experience managing engagement with internal and/or external stakeholders,
- Extensive knowledge and understanding of government,





and familiarity with the NS health system including health authorities, long term care, primary care and more.
- Excellent strategizing, organizational and planning skills,
- Superior project management and time management skills.

In addition to the above, you will possess strong skills in Microsoft OneDrive, Microsoft Teams, Word, Excel and PowerPoint, and the ability and desire to learn new programs. Experience using Microsoft Dynamics 365 for the purpose of correspondence management would be considered an asset.

You will have excellent interpersonal skills and have a high level of competence in both written and verbal communication. As decisions and recommendations may be highly sensitive and political,





you will have excellent judgement, a high degree of professionalism along with respect for discretion and confidentiality of information. You must be able to effectively prioritize and respond to high volumes of work.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness,





Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

- Normal work week is 35 hours/week, 7 hours/day
- May be required to work overtime on occasion
- Hybrid Working Arrangement Available

What We Offer

- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies






- Countless career paths
- Department specific flexible working schedules
Pay Grade: PR 17 Salary Range: $3,;- $3,;Bi-Weekly

▶️ Patient Experience Lead (Program Admin Officer 4)
🖊️ Government of Nova Scotia
📍 Halifax Regional Municipality