09 Oct
Tru
Toronto
We are not just a digital agency; we're architects of online experiences, innovators in the digital landscape, and partners in our clients' success stories. Our journey began with a simple yet powerful vision — to transform businesses through strategic and creative digital solutions.
At Tru, we pride ourselves on a holistic approach to digital excellence. We don't just create websites or run marketing campaigns; we craft immersive digital journeys that resonate with audiences. From the inception of an idea to its execution, we bring together a team of passionate professionals who thrive on pushing boundaries and challenging the status quo.
Our team comprises of industry experts, creative minds,
and tech-savvy enthusiasts who collectively bring a wealth of knowledge and expertise to the table. Whether it's web development, design, digital marketing, or emerging technologies, we're here to navigate the complexities and deliver solutions that make a lasting impact.
One of the cornerstones of Tru's success is our unwavering commitment to our clients. We believe in partnerships, not transactions.
Job Description
Position Title: Salesforce Solution Architect
Company Overview:
At Tru, we are an enterprise-level technical system integrator specializing in building and managing complex digital experience platforms and e-commerce engines across multiple technical stacks. Our team is composed of industry experts, delivering strategic and innovative digital solutions for leading businesses. We excel in transforming client objectives into scalable, high-performance systems that deliver lasting value. We take pride in fostering genuine partnerships, ensuring that our clients' success remains at the heart of everything we do.
Location:
This is a remote role with the flexibility to work from home. However, candidates should be able to attend in-person meetings within the Greater Toronto Area (GTA) as needed. Attendance at relevant industry events or client meetings may also be required.
Position Overview:
The Salesforce Solution Architect will lead the design, implementation, and optimization of Salesforce solutions that align with client business goals. This role requires in-depth knowledge of Salesforce platforms (Sales Cloud, Service Cloud, Marketing Cloud, and CPQ) to architect scalable solutions that integrate seamlessly with existing enterprise systems. The Solution Architect will collaborate closely with Agile project managers, technical teams,
and client stakeholders to deliver tailored solutions that maximize the potential of the Salesforce ecosystem.
Responsibilities
1. Client Discovery and Engagement:
Work with clients to gather and analyze business requirements and translate them into comprehensive Salesforce solutions. Facilitate discovery workshops to capture functional and technical specifications.
2. Solution Architecture and Design:
Design scalable Salesforce solutions that leverage best practices in security, architecture, and platform capabilities. Define data models, process flows, and integration strategies, ensuring alignment with both client objectives and system limitations.
3. Salesforce Configuration and Customization:
Configure Salesforce to meet specific client needs, creating custom objects, workflows, reports, and dashboards.
Collaborate with developers on customizations, including Apex triggers, Lightning components, and Visualforce pages.
4. Integration and Data Migration:
Plan and oversee Salesforce integrations with third-party platforms, ensuring data flow consistency and quality. Manage data migrations from legacy systems, ensuring accuracy and completeness.
5. Training and Documentation:
Provide end-user training to ensure proper adoption of Salesforce solutions. Prepare thorough documentation, including process flows, configuration guides, and solution architecture documents.
6. Salesforce Best Practices and Governance:
Serve as a subject matter expert, guiding clients on platform governance, Salesforce best practices, and optimization strategies.
Recommend platform enhancements and system updates to drive continuous improvement.
7. Collaboration and Stakeholder Communication:
Collaborate with Agile project managers, business stakeholders, and technical teams to ensure smooth project execution. Act as the main liaison between the client and internal teams throughout the project lifecycle.
8. Solution Testing and Quality Assurance:
Support testing efforts to validate Salesforce configurations and customizations. Address issues during the testing phase and provide post-implementation support to ensure a smooth handoff.
9. Assist in pre-sales activities, including solution demonstrations, proposal development, and client presentations. Contribute to business development by identifying client needs and suggesting tailored Salesforce solutions.
Requirements
Requirements:
1. Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
2. 5+ years of experience in Salesforce architecture, consulting, or administration roles.
3. Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, CPQ) and their capabilities.
4. Experience with data migration and integration tools (e.g., MuleSoft, Informatica), and API management.
5. Expertise in Salesforce security, architecture, and platform limitations.
6. Proficiency in declarative Salesforce configuration (Flows, Process Builder); familiarity with Apex, Visualforce, and Lightning development is a plus.
7. Demonstrated ability to design scalable solutions, keeping performance, security, and best practices at the forefront.
8.
Strong communication skills, with the ability to translate complex technical concepts into clear business terms for clients.
9. Problem-solving mindset, able to troubleshoot technical issues and propose innovative solutions.
10. Ability to manage client relationships and work collaboratively with cross-functional teams in a fast-paced environment.
This role is ideal for an experienced Salesforce Solution Architect who thrives on designing innovative, client-centric solutions in an enterprise environment. You will be a key player in the success of complex digital projects, helping clients realize the full potential of the Salesforce platform at Tru.
Working at Tru
At Tru, we put people first! We take pride in building a culture that stands out for its courage,
entrepreneurial culture, diversity, and passion for people. We are proud to offer competitive salaries and a work environment that is challenging, fun, and rewarding. Our embraced values at Tru are:
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▶️ Salesforce Solution Consultant
🖊️ Tru
📍 Toronto