09 Oct
The University of Calgary
Calgary
Job details
Here’s how the job details align with your profile.
Job type
- Full-time
Shift and schedule
- Morning shift
- Evening shift
- Monday to Friday
Location
2500 University Dr NW, Calgary, AB
Full job description
Description
The Department of Information Technologies is currently seeking three (3) Full-time Regular Media Technician.
The University of Calgary is recognized as Canada's leading next-generation university. It is a dynamic and youthful institution that embraces change and opportunity with a proactive attitude. Located in the nation's most enterprising city, the university is making significant progress in becoming one of Canada's top five research universities.
This journey is grounded in innovative learning and teaching and is fully integrated with the community it serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary fosters discovery, creativity, and innovation across all disciplines.
Within the Services portfolio, the Information Technologies (IT) organization is a crucial stakeholder and contributor. IT provides essential computing, network, and media services that support learning, teaching, research, and administration at the University of Calgary. The technology strategy emphasizes the dual responsibility of ensuring technology is available, reliable, and ubiquitous, while also enabling an environment of learning and discovery by supporting the teaching and research communities. For more information, visit ucalgary.service-now.com/it.
The Media Technician reports directly to the Manager of Communications and Media. This role typically entails a 35-hour work week, with shifts scheduled from Monday to Friday,
including both morning and evening shifts. Additionally, there is potential for a Tuesday through Saturday schedule. The position may experience periods of high work volume and occasionally requires the use of independent judgment to determine the appropriate course of action within established procedures and guidelines. Depending on the nature of the work, there may also be a requirement for after-hours work.
Summary of Key Responsibilities (job functions include but are not limited to):
- Ensure timely and efficient delivery, setup, and return of equipment to designated areas as per activity sheets
- Operate and maintain equipment to ensure optimal customer service. Troubleshoot and resolve minor equipment and cabling issues
- Report major repair issues to the Technical Unit via Service Now
- Maintain an up-to-date inventory of equipment
- Ensure a safe working environment and report any unsafe conditions to the appropriate authorities
- Accurately track the locations of media equipment
- Handle customer requests and accurately enter information into the booking system
- Plan for the next day activities and maintain accurate records
- Stay updated with technological advancements through mandatory and optional online training and hands-on experience
- Efficiently organize and prioritize incoming tasks, ensuring effective management of competing priorities
- Maintain precise and accurate records of all work orders
- Adhere to standard procedures for tracking and escalating incidents
- Comprehend and address client's requirements effectively
- Apply logic, reasoning, and analytical skills to effectively address and resolve problems and incidents
- Maintain high-quality documentation, including detailed logs
- Ensure timely and effective resolution of all issues
- Understand and comply with all policies of the Faculty, IT department, and the University of Calgary
- Foster and sustain positive relationships with all stakeholders
- Cultivate a collaborative atmosphere within the technical support team
- Ask insightful questions, provide constructive suggestions, and offer support and training when appropriate
- Engage the Manager or other team members as necessary
- Proactively implement new ideas or reintroduce effective strategies to the team
- Adapt seamlessly to evolving challenges and responsibilities
Qualifications / Requirements:
- A minimum of 2 years' experience with AV equipment, live audio, audio and video recording, computers, and data projection systems
- Proficient in troubleshooting and basic repairs. Comprehensive knowledge of both Windows and Macintosh hardware and software
- Capable of performing heavy manual labor related to equipment handling
- Completion of technical school studies in radio, television arts, or broadcast technology from a recognized institution, or equivalent relevant work experience
- Possession of a valid driver's license (Alberta Class 5 or equivalent) is required to operate a university vehicle
- Demonstrate effective time management skills with the ability to prioritize tasks and meet competing deadlines
- Excellent communication skills, with the ability to convey technical information to clients with little or no technical background, and to interpret customer needs into service requests
- Strong client relations skills, with the ability to provide in-person support
- Ability to be creative, challenge norms, and demonstrate initiative to generate improvements and foster positive outcomes
Application Deadline: October 22, 2024
We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
This position is part of the AUPE bargaining unit,
and falls under the Technical Job Family, Phase 1.
For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.
About the University of Calgary
UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.
The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion ([email protected]) and requests for accommodations can be sent to Human Resources ([email protected]).
Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.
We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.
▶️ Media Technician-Information Technologies
🖊️ The University of Calgary
📍 Calgary