09 Oct
Sheraton Vancouver Airport Hotel
Richmond
Job details
Here’s how the job details align with your profile.
Pay
- Up to $25.23 an hour
Job type
- Full-time
Shift and schedule
- 8 hour shift
- Weekends as needed
- Nights as needed
- + show more
Location
7551 Westminster Highway, Richmond, BC
Benefits
Pulled from the full job description
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
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Full job description
The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms,
our Associates are front and center of the hotel; driving all aspects of the business!
At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
Responsibilities
- Processes and responds to all calls, emails, faxed inquiries and reservations in an efficient manner following Sheraton Vancouver Airport standards and policies
- Prepares letters of confirmation and/or emailed confirmations as required
- Communicates reservation information to the front desk
- Processes cancellations and modifications to reservations as required within hotel policy
- Processes and monitors advance deposits on reservations
- Processes all third party billing requests and ensures routing is accurate
- Monitors room type availability (30/60/90 days out), and adjusts as necessary
- Handles daily correspondence from Sales, Central Reservations, Conference Services
- Monitors all group bookings made by Sales and adjusts group block information as necessary, ensuring group block billing arrangements have been recorded
- Processes and communicates in a timely manner regarding Crew and group/wholesale rooming list input or modification, and adjustment to block allocation if necessary
Requirements
- Has flexible availability to work between Monday to Sunday on weekdays, weekends and public holidays, in the morning and evening
- Is a friendly, energetic person who prides themselves on creating memorable guest experiences through warm and innovative service.
- Has 1-2+ years previous hotel experience in a Front Office role, however, relevant experience is also an asset.
- Strong communication skills, proficient in English
- Excellent organizational skills with the ability to multi-task.
- Understands that success lies in working together and enjoys being part of a large team.
- Gets excited by an energetic, fast-paced environment.
- Excellent knowledge of Galaxy, Lightspeed and Microsoft Office (Excel, Word, etc).
- Speaks fluent English. Additional languages to connect with international guests is an asset.
The Sheraton Vancouver Airport Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.
Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Job Type: Full-time
Pay: Up to $25.23 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
▶️ Guest Services: Reservations Agent (1 Full-Time)
🖊️ Sheraton Vancouver Airport Hotel
📍 Richmond