Guest Services Manager

Guest Services Manager

Job details

Here’s how the job details align with your profile.

Pay

- $60,000–$63,000 a year

Job type

- Full-time

Shift and schedule

- 8 hour shift

- Weekends as needed

- Nights as needed

- + show more

Location

7571 Westminster Highway, Richmond, BC

Benefits

Pulled from the full job description

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking

Show morechevron down

Full job description

Reporting to the Rooms Operations Manager and Front Office Manager, the Guest Services Manager will be responsible for the following:

· Responsible for the supervision and operation of the front office during various shifts including day, mid-day, evenings,





overnight/graveyard, weekday, weekend, stat holidays, as business requires

· Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through leading by example

· Responsible for providing timely feedback and coaching to the Front Office Hourly associates

· Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Guest Satisfaction Survey, Yelp, etc.), content creation and social customer service

· Support and maintain close and effective working relationships cross-functionally with all departments

· Anticipate and exceed guest expectations using Brand Standards, proactively resolving any guest concerns as they arise

· Support and inform the Rooms Operations Manager/ Front Office Manager and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general

· Assist and support in controlling expenses in the Front Office operation







· Ensure workplace health and safety is actively practiced in the department

· Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures

Qualifications:

· 2-3 year’s front office experience preferred

· Night Audit experience a big asset

· Available to work : early morning, mid-day, evenings, graveyard/overnight non-negotiable

· Able to take initiative and be a self-starter

· Strong guest service skills & supervisory skills are essential

· Strong problem solving skills & attention to detail are essential

· Strong administrative, organizational, and time management skills

· Desire to work in a team-based environment

· Strong oral and written communication skills required







Vancouver Airport Marriott is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.

Job Type: Full-time

Pay: $60,000.00-$63,000.00 per year

Benefits:

- Company events
- Dental care






- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person