08 Oct
Western Digital
Toronto
**Job Title:** Client Service Manager **Company:** Western Digital **Location:** Toronto, Ontario, CA **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 5
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**Job Description:**
Western Digital is seeking a dedicated and hardworking Client Service Manager to join our team in Toronto, Ontario. In this part-time role, you will be responsible for managing customer relationships, ensuring exceptional service delivery, and supporting our business objectives. You will work closely with internal teams and clients to foster a positive and productive environment while aligning service strategies to enhance client satisfaction and loyalty.
**Key Responsibilities:**
1.
**Client Relationship Management:** - Serve as the primary point of contact for clients, fostering strong relationships and understanding their needs. - Regularly communicate with clients to provide updates on projects, services, and resolve any issues that may arise.
2. **Project Management:** - Coordinate and oversee project deliverables, timelines, and resources to ensure timely execution. - Utilize project management tools to monitor progress, manage priorities, and communicate project statuses to stakeholders.
3. **Research and Analysis:** - Conduct market research to understand industry trends and client demands to better serve their needs. - Analyze client feedback and service metrics to identify areas for improvement and develop actionable strategies.
4. **Service Delivery:** - Ensure the highest standards of service are upheld and actively seek ways to enhance service quality. - Collaborate with cross-functional teams to improve processes and create efficiencies in service delivery.
5.
**Training and Development:** - Participate in ongoing training and professional development to enhance service skills and knowledge of industry best practices. - Mentor and support new team members, ensuring a smooth onboarding process.
6. **Reporting and Documentation:** - Prepare and maintain client service reports, documenting client interactions, project updates, and service performance metrics. - Provide insights and recommendations based on data analysis to enhance engagement and client satisfaction.
**Requirements:**
- **Education & Experience:** - Bachelor’s degree in Business, Communications, or a related field. - A minimum of 5 years of experience in client service, account management, or a similar role, preferably within the technology sector.
- **Personality Traits:** - Dedicated and hardworking with a strong commitment to client service and satisfaction. - Proactive problem-solver who can work under pressure and adapt to changing circumstances.
- **Soft Skills:** - Excellent project management skills, capable of managing multiple projects simultaneously while prioritizing effectively. - Strong research skills with the ability to analyze data and provide actionable insights. - Exceptional communication and interpersonal skills, both written and verbal.
- **Technical Skills:** - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management software. - Basic understanding of customer relationship management (CRM) systems.
**Benefits:**
- Opportunities for training and professional development to support your career growth. - Parental leave to support you and your family during important life events. - Access to free food and snacks in a dynamic working environment.
**Working Environment:**
At Western Digital, we cultivate a space that sparks creativity and motivation, positioning our employees to thrive and achieve greatness. Join us in an atmosphere dedicated to collaboration, innovation, and success.
**Application Deadline:**
To be considered for this exciting opportunity, please submit your application by **October 25, 2024**.
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**Equal Opportunity Statement:**
Western Digital is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
▶️ Client Service Manager
🖊️ Western Digital
📍 Toronto