Volunteer - Crisis Support Worker

Volunteer - Crisis Support Worker

Job Brief
Volunteer - Crisis Support Worker for Lethbridge Police Victim/Witness Services Unit (V/WSU)
One or more positions
**Please note only applications submitted through the Bamboo HR link below will be accepted. Applications submitted through City of Lethbridge website or other third-party sites, will not be considered**
The City of Lethbridge (www.lethbridge.ca) proudly acknowledges that we are located at the heart of Siksikaitsitapi (Blackfoot) Territory, home of Kainai, Piikani, Siksika and Amskapi Piikani (Montana, USA) First Nations. Lethbridge is also located within the Métis Nation of Alberta, Region III. Lethbridge is southwestern Alberta’s largest community,





close to the Rocky Mountains and strategically located two hours south of Calgary. We are home to just over 101,000 residents and two major post-secondary institutions -- the University of Lethbridge and Lethbridge College. The City of Lethbridge recognizes the diversity of our community and is working to ensure programs, services, facilities, and employment opportunities are inclusive to all people.
Lethbridge Police Victim/Witness Services Unit (V/WSU) is a police-based victim assistance program built on the belief that all victims and witnesses of crime and tragedy deserve the right to be supported well and find healing. Our emergency-scene and follow-up trauma-informed support can create opportunities to heal, foster hope and empowerment while promoting a safer and healthier community. We recognize navigating the criminal justice system can be challenging and we are here to ensure you don’t have to walk alone.
V/WSU has been supporting the community since 1991.





Our dedicated volunteer Crisis Support Workers are first responders that provide compassionate support, information, referrals, safety planning and education services that are designed with a victim centered approach. V/WSU Crisis Support Workers are trained extensively in communication, crisis intervention, traumatic stress and the unique victim experience.
Working alongside the Lethbridge Police Service and other community services within southern Alberta, we ensure our community’s needs are met 24 hours a day, 7 days a week.
Our on-scene assistance and referrals may include such incidents as:

- Abuse and Assault
- Domestic Violence
- Suicide/Sudden Death
- Missing Persons
- Fraud
- Major Collisions
- Robbery
- Harassment/Stalking
- Bereavement
- Homicide

As a Crisis Support Worker Volunteer You Will







- Have a desire to support victims in the community through trauma and tragedy in service of helping them navigate the criminal justice system
- Be available to volunteer for a minimum of two (2), 12-hour scheduled shifts per month.
- Be prepared to respond to calls at any time during a scheduled on-call shift
- Attend all required introductory training sessions (January 8, 15, 22 from 6-9pm and January 11 and 18 8am-4pm)
- Attend monthly staff meetings

The Successful Candidate Will

- Be 18 years of age or older
- Be able to follow written and verbal instructions
- Attend all shifts they have committed to
- Provide trauma-informed, client-centered customer service to members of the community from all walks of life






- Must possess valid Alberta Class 5 Drivers License
- Be enthusiastic, friendly and outgoing with a positive attitude
- Be a good team player who contributes positively to their team
- Be physically capable to access buildings/dwellings with limited accessibility (climbing up porches, stairs, etc.)
- Have strong communication skills both oral and written, as well as great interpersonal and active listening skills
- Have an awareness and understanding of Indigenous culture and history
- Have an awareness of diverse demographics and cultures within the City of Lethbridge
- Be familiar and knowledgeable of the City of Lethbridge

STEPS OF HIRING PROCESS
Qualified candidates are required to complete and submit the following documentation:

- Two (2)





valid pieces of government-issued identification. One (1) of these pieces of identification must include a photo. This is required to process your Police Information Check.
- If you were not born in Canada, then one of the government issued identification you upload must be your Canada Permanent Residency Card or proof of Canadian Citizenship.
- If you have resided outside of Canada for a period of six (6) months or longer within the past 10 years, a
- Provide reference information and additional volunteer info requested via the BambooHR hyperlink below
- Completion of a LPS Fingerprinting Check (Will be arranged by the Lethbridge Police Service)







Qualified candidates are invited to submit their Volunteer Application and government issued ID online via the BambooHR link below:

- The successful candidate is required to consent to a Canadian Police information and vulnerable sector checks and reference checks. These checks will be completed internally by the Lethbridge Police Service - No payment to the Lethbridge Police Service will be required.**

Application submissions will be accepted until 12:00 PM MST on October 4, 2024.
For further information on this opportunity, please contact: Catherine Pooley, V/WSU Program Manager at 403-330-5023 or by email at

- Please note only applications submitted through the above Bamboo HR link will be accepted. Applications submitted through City of Lethbridge website or other third-party sites, will not be considered**

Facility Dogs






As a prospective employee it is important for you to know that LPS has two facility dogs in the workplace. LPS facility dogs are here to support our employees in positive, constructive manner. Further, LPS facility dogs support the emotional needs of victim’s and or witnesses through the Criminal Justice Process. A Facility Dog is directed by a professional with specialized expertise. Facility dogs frequent many areas of our building. In addition, we have police service dogs. Our police service dogs have minimal interaction with employees on site under the supervision of a trained handler.
Landed Immigrant/Citizenship Status Canada
The Lethbridge Police Service welcomes applications from those who are currently Canadian Citizens or Canadian Permanent Residents.





We require a significant background screening process to obtain a successful security clearance as a condition of employment with our agency. As an employer, we are unable to sponsor Canadian Work Permits/Visas or Permanent Residence applications at this time.
Work Location
LPS employees are required to carry-out their assigned duties in-person at a Lethbridge Police Service facility. Our Lethbridge Police Service Headquarters are located at 135 1st Avenue South Lethbridge, AB T1J 0A1
“THE CITY OF LETHBRIDGE IS AN EQUAL OPPORTUNITY EMPLOYER”
We thank all applicants in advance for their interest.
We will only contact individuals selected for interviews.
The City of Lethbridge (
All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

▶️ Volunteer - Crisis Support Worker
🖊️ City of Lethbridge
📍 Lethbridge