13 Oct
Greater Toronto Airports Authority
Mississauga
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.
What you can expect from this position:
Under the direction of the Director, Property Management and Ground Transportation, the Manager, Ground Transportation and Commercial Agreements, you will be responsible for overseeing the Revenue and Sales team within the Ground Transportation Business Unit. Your role will involve developing, monitoring, and improving procedures, policies, and service standards for contracted vendors. You will also collaborate with internal and external stakeholders to address flow-related issues on groundside terminal curbs caused by construction, traffic, or illegal activity.
As Manager, Ground Transportation and Commercial Agreements, you will:
- Establish business objectives and identify strategies to drive incremental, profitable revenue
- Develop operational procedures, policies, standards, level of service and rules and regulations as the SME
- Co-develop strategic plans and the annual Business Plan including “go to market” initiatives. Co-lead implementation
- Identify net new revenue generating opportunities for Ground Transportation and lead project implementation plan
- Develop Revenue & O&M; Budget for Ground Transportation. Manage revenue/spend to Budget
- Co-lead and develop revenue forecasting monthly, quarterly and annually
- Manage vendor contracts and/or Licence agreements related to Ground Transportation including evaluation. Lead and develop RFP’s as required
- Manage Groundside Transportation Development commercial agreements and contracts with operators, partners and end-users of the airport’s groundside transportation network to facilitate the delivery of maximum revenue and passenger experience, all within a customer-centric environment
- Working together with Groundside Operations,
develop and implement operational procedures, policies, standards, level of service and rules and regulations for Ground Transportation
- Lead vendor compliance initiative to ensure an equitable competitive environment within each Segment
- Lead development of guidelines for customer complaints (administered by Customer Relations)
- Support Taxi and Limo engagement and consultations working together with Operations, SR&C;, Risk and Legal
- Collaborate with internal and external stakeholders to minimize impact of Transportation-led disruptions
- Commit to and role modelling the GTAA Leadership Behaviours to support and further the business’ vision through the build and development of diverse, multi-skilled teams
The salary for this management non-unionized position is competitive based on the successful candidate’s qualifications.
This is the role for you, if you have:
- Post-secondary diploma or degree in business or other related field
- 5+ years of demonstrated experience working in a customer centric environment
- 1+ years of people leadership experience
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position
Knowledge and skills you bring, that set-you up for success:
- Demonstrable revenue and business management
- Ability to execute high-level program planning and think strategically
- Ability to effectively manage relationships and customer-accounts
- Excellent communicator (verbal and written) with superior interpersonal and relationship building skills
- Demonstrated ability to lead, and manage multiple, competing deliverables
- Resourceful, Innovative and able to contribute as part of a high performing team
- Proficient in Microsoft Power Point, Excel and Word
- Demonstrate strong business acumen as defined by a proven track record of success
The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
▶️ Manager, Ground Transportation & Commercial Agreements (Term - 18 Months)
🖊️ Greater Toronto Airports Authority
📍 Mississauga