12 Oct
Travelodge by Wyndham Sydney
Sydney
We are seeking an experienced Operations Manager to oversee our hotel's daily operations and ensure our business is well-coordinated and productive. The ideal candidate will be a strategic thinker with excellent organizational and leadership skills.
Main Duties
- Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Housekeeping, Maintenance and managing staff).
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.
- Leads specific teams/projects and perform any other related duties as assigned and assist Hotel General Manager to meet or exceeding hotel business goals.
Supporting Operations Team
1. Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
2. Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
3. Assists in ensuring that the team has the capabilities to meet expectations.
4. Leads by example demonstrating self-confidence, energy and enthusiasm.
5. Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Supporting Property Operations Function(s)
1. Follows property specific second effort and recovery plan.
2. Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
3. Takes proactive approaches when dealing with employee concerns.
4. Extends professionalism and courtesy to employees at all times.
5. Communicates/updates all goals and results with employees.
6.
Meets semi-annually with staff on a one-to-one basis.
7. Assists/teaches the team scheduling against guest and hours/occupied room goals.
8. Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
1. Provides excellent customer service by being readily available/approachable for all guests.
2. Takes proactive approaches when dealing with guest concerns.
3. Extends professionalism and courtesy to guests at all times.
4. Responds timely to customer service department request.
5. Ensures all team members meet or exceed all hospitality requirements.
Requirements:
1. Proven experience as an operations Manager or in a similar role.
2. 8 years experience in the guest services, front desk, housekeeping,
or related professional.
3. Rooms Operation Experience: 5 years (preferred)
4. Strong leadership abilities with excellent communication skills.
5. Proficiency in project management and process improvement methodologies.
6. Ability to analyze data and make informed decisions.
7. Knowledge of industry regulations and best practices.
8. Education: Bachelor's Degree (preferred)
We offer a competitive salary, benefits package, and opportunities for professional development. If you are passionate about hospitality and possess the skills required to excel in this role, we encourage you to apply. Join us in providing exceptional service and creating memorable experiences for our guests.
Job Types: Full-time, Permanent
Pay: $52,000.00-$55,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Work Location: In person
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▶️ Hotel Operations Manager
🖊️ Travelodge by Wyndham Sydney
📍 Sydney