09 Oct
University of Guelph
Guelph
Job details
Here’s how the job details align with your profile.
Job type
- Temporary
- Full-time
Location
50 Stone Road East, Guelph, ON
Full job description
Department: Student Wellness Services
Position covered by the Collective Agreement with USW Local 4120
Temporary full-time from 10/01/2024 to 04/30/2025
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
SuccessFactors: Career Opportunities (sapsf.com)
General Purpose
Reporting to the Operations Supervisor, this position supports the integrated front desks of Student Wellness Services (Health & Performance Centre and main reception).
The initial assignment for this position will be in the Health and Performance Centre. The incumbent is the first point of contact for students, staff, faculty, parents, off-campus healthcare providers, colleagues at other educational institutions, and the general public regarding the services offered by the department.
Duties and Responsibilties
As the central hub of daily operations, the Service Assistants:
- Respond to inquiries and assist clients who are seeking services,
- Schedule appointments using electronic medical record programs,
- Receive and process paperwork and answer questions,
- Facilitate access to other services that require a referral,
- Manage a large volume of information that supports the functioning of more than 20 professionals spanning multiple disciplines,
- Diligently follow guidelines set by Personal Health Information Protection Act (PHIPA) and Freedom of Information and Protection of Privacy Act (FIPPA)
Many of our clients are facing difficult health and wellness issues,
requiring the Service Assistants to listen compassionately, discern which services are needed, and accurately convey complex information to medical practitioners.
The ability to multi-task and prioritize, deal with numerous interruptions, accurately track detailed information, and work in a fast-paced environment is imperative to the effective operation of this area. In addition, the procedures used by the front desk change frequently as the pressures experienced by clients change over the course of the University’s 12-week semester.
Finally, the Service Assistants ensure that routine clerical support is maintained at a high standard, including opening and closing the office area, answering phones and email, filing, distribution of mail, photocopying, faxing,
word processing, data input, billing and receiving payments, scanning and maintaining electronic files, etc.
Requirements
One year Community College (Health Office Administration Certificate preferred), along with one year experience in a health profession setting. A combination of experience and post-secondary education may be considered. Knowledge of electronic medical billing and scheduling systems, excellent interpersonal and communication skills, experience working with people dealing with a range of health-related issues, including mental health; ability to set priorities and organize time effectively. Excellent skills with computer software (such as Input Health); are required. Additional requirements include:
being a team player and demonstration of a positive attitude; expertise in accessible customer service; and understanding of complexities surrounding privacy and confidentiality.
Initial Schedule: Monday – Thursday 3:30 PM – 8:30 PM, Friday 1:30 AM – 6:30 PM
Employee Type: Temporary
Position Number: 10911318
Classification: USW, Local 4120 Salary: Band 3
USW Local 4120 Wage Grid
At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals,
including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.
Posting Date: 10/04/2024
Closing Date: 10/11/2024
▶️ Service Assistant
🖊️ University of Guelph
📍 Guelph